employee engagement during crisis

Email: Contact Us. Our deepest condolences to you, and Kathleen’s family. Look for small wins. Bupa closely tracks global employee engagement with Glint during COVID-19 crisis. … Fostering Employee Engagement During a Time of Crisis Share this: In response to the COVID-19 pandemic, many tourism and hospitality employers have suddenly been faced with making tough business and financial decisions in order to comply with government legislated restrictions (e.g. Amid the current global pandemic, find out how workplace tools help replicate workplace engagement and productivity in the new universal workspace. Employee engagement during disasters and moments of national crisis. Employee engagement is a proven leading indicator of productivity. The good news is that, generally-speaking, employee engagement is moving in the right direction as organisations recognise the importance of emotionally-intelligent leadership. Key Drivers That Promote Employee Engagement During a Crisis A significant number of companies are redeploying their employees to remote working during the pandemic. The competition for skilled talent will eventually return. In response to the COVID-19 pandemic, many tourism and hospitality employers have suddenly been faced with making tough business and financial decisions in order to comply with government legislated restrictions (e.g. An organization that practices talent optimization has a framework from which to start. Most companies haven’t had to navigate a pandemic quite like the current COVID-19 crisis before. Read later. Ongoing training or personal development during a lay off may also help some individual cope within a difficult situation, where much is outside of their control. When employees aren’t sure what’s happening around them, it’s easy to become suspicious. Given this major change in working conditions, leaders need to incorporate innovative approaches to keep employee engagement and productivity high. It can provide a distraction, something to look forward to and work towards, and provide a sense of accomplishment (and another reason to celebrate) when completed. I had an opportunity to observe an organization go through a loss of business in one of the verticals. Measuring employee engagement is a different practice during any recessionary period, let alone one as life-altering as this one. Published 05 September 2017 Tags. Encouraging and providing employees with opportunities to learn and develop their skills while they are off work will show that you are still interested and invested in them. 1 day ago, @MarnieMcB Marnie, we are so sorry to hear this sad news. Tips to Motivate Your Employees during a Lockdown Engagement through Virtual Contests and Activities. I've been working in the employee engagement field for 24 years now and I still find that one of the most interesting moments arrives when calamities occur, whether natural or human-made. The 2018 Trends in Global Employee Engagement Report by Aon showed a four-point rise from the previous year, with 63 per cent of Malaysians said to be engaged in their work, up from 59 per cent in 2017. Remain connected, as individuals and a team. To fully support employees, it’s key for managers to consider life outside of work. Show employees how much they mean to you and your business by taking time to recognize and celebrate special occasions with employees. What is employee engagement? Organizational change can be a daunting challenge for people leaders who are also experiencing personal change. As we look ahead, the world of recruitment will likely be very different post-crisis as impacted employers across the entire country will be challenged to recall and re-establish their workforces. Also Read: What Is an Employee Engagement Survey? And, as a manager, turn your focus more to goals and outcomes than hours clocked. All Rights Reserved. 3. Exercise Challenges. Employee distrust can grow during a crisis and can be the result of misunderstanding the intentions of others — especially leaders. While employee engagement might not be on the forefront of your mind during this crisis, productivity and employee retention should be. Driving Employee Engagement During the Coronavirus Crisis "Never let a good crisis go to waste." Being laid off can be a very difficult time for employees; mentally, emotionally and financially. Employee development contributes to higher employee engagement, which is hugely important in our current state. May 20, 2020 Sponsored Conduent Learning Services 21 sec read. As employees transition to remote work in the wake of the COVID-19 global pandemic, new insights on how to effectively manage virtual employee engagement during a crisis are emerging. On the contrary, in times of challenge, keeping people motivated and optimistic is more vital than ever. Employee engagement levels may have actually improved during the COVID-19 pandemic. Employee Engagement; Share this. It’s easy to get distracted … Eventually this crisis will pass and when it does, businesses will want to be prepared to bring their employees back and return to operations as quickly as possible. As employee engagement goes up, productivity goes up (as does retention and safety). Most importantly, give people a voice - Taking all of the above steps meaningfully will improve engagement and productivity during a crisis… but they will fall flat unless you implement a final initiative: giving employees a real, palpable channel to express what they think, feel, and experience. ... How engaged are employees during the COVID-19 pandemic? The existing literature on employee commitment, employee engagement and employee crisis management capability building is discussed to develop a model and the model is validated using a case study of Taj Hotel Mumbai employee initiatives during the terrorist attack on the hotel. Provide training opportunities that align with employee personal interests and/or development goals, help set them up for success when they return to work. And the success has kept rolling. Employee engagement during a crisis How Athene Communications can help. Engagement: For Bernard Coulaty, caring about people is required in the context of the health crisis, but it is also a question of helping employees to learn and grow. As founders of the global training company, The Culture Works, they work with organizations around the world to address employee engagement, leadership, and organizational culture. Say thank you. We need to jolt ourselves out of our self-centeredness. This is especially true during the COVID-19 crisis. Focus on employee engagement.. Keep your door open--literally and figuratively--so employees who want to talk about... 2. The question is, what can and should employers be doing now to remain connected and foster engagement with employees during this time of crisis (so that they want to come back), even while they are not on the payroll? ~ Michael "Pinball" Clemons And while employee engagement is … Employee engagement levels may have actually improved during the COVID-19 pandemic. Build on employee engagement during crisis times June 30th, ... Often in a crisis, employees of the organization step forward to take on roles outside their normal activities as they are needed to respond to the crisis. Employers have had to say good-bye to workers who are not just employees, but also friends and family. The existing literature on employee commitment, employee engagement and employee crisis management capability building is discussed to develop a model and the model is validated using a case study of Taj Hotel Mumbai employee initiatives during the terrorist attack on the hotel. 7 Ways to Increase Employee Engagement During the Health Crisis. Employee Engagement Specialist Axel Schiphof answers in a webinar. During times of crisis, it is critical for organizations to gather employee feedback and take action so employees feel heard and supported by their manager and organization. ", Customer Service Certification on Diversity and Inclusion, 910-850 West Hastings Street Innovation in terms of your products and services, certainly; but even more important is an innovative approach to customer relations, engagement and employee satisfaction. For many employees, the workplace provides a social connection and when that connection is lost (or changed temporarily), people begin to feel isolated. With Achievers Listen and Check-ins, conversations are initiated to gather employee feedback. Realize that what happens in one part of an employee’s life impacts all others. People are feeling ‘Wow. In fact, 90 percent of workers say they are more likely to stay at an employer that takes and acts on feedback. Generate excitement around the return of employees and invite them to participate and contribute ideas to help rebuild the business. Employees' needs can easily be overlooked during a rocky transition period - and most transitions do have their rocky patches. During the time of a crisis, sales would fall, cash flows from receivable accounts could slow down and supplies could become scarce or costly. Employees will remember for a long time how they were treated during a crisis. If you consider a few of your favorite leaders from history, chances are they all shared one thing in common — they worked their magic in the hardest of times. Employee engagement, which had been fairly static for the last 20 years, reached an all-time high of 40 percent in July, according to a Gallup survey of 3,127 full- and part-time U.S. workers. 4. Managing Virtual Employee Engagement During Crisis. The effort that employers make now to remain connected to their teams will be rewarded as engaged employees will be more likely to return and contribute when the business is able to return to normal functions. Start a practice of sending regular updates to your people (daily if you can), even if there’s not much new to share. I've been working in the employee engagement field for 24 years now and I still find that one of the most interesting moments arrives when calamities occur, whether natural … The US leadership team decided to restructure their team and made announcements about the impact on jobs. 5. Consider setting up a schedule for regular communication and invite employees to attend and contribute. … The news traveled to their employees at the Indian office and they started anticipating impact on t… Published ... Email. Employee distrust can grow during a crisis and can be the result of misunderstanding the intentions of others — especially leaders. During times of crisis, it is critical for organizations to gather employee feedback and take action so employees feel heard and supported by their manager and organization. Provide or share opportunities for training and/or personal development. To help reassure employees that they are valued members of a strong organization that will get through the crisis, it’s advisable to run a variety of challenges that incentivize participation. Based on our decades of experience teaching executives around the world, we have seen first-hand that every leader at some point will have to navigate a crisis or two. How do you innovate during the COVID-19 pandemic? An engagement strategy is essential during a recession. A lack of openness and honesty is going to lead to more fear. ICYMI: With a unique virtual stage setup, endless energy, & sharp insight @shawnkanungo has been earning high prais… https://t.co/0gkQxnhcks Keep employees involved.. People just want to help, especially in tough times. Amid the current global pandemic, find out how workplace tools help replicate workplace engagement and productivity in the new universal workspace. Learn More About Talent Management During the COVID-19 Crisis Studies also show that the longer people are off work, the less likely they are to return in any capacity. With employees often taking the role of caregiver, teacher and parent, all while working - … 2. Conversations surrounding the future of work have been happening for a while. If you don't work proactively to relieve workers' concerns and let them know you value them, you risk lowering their engagement levels or losing them. How do we increase employee engagement during the current COVID-19 health crisis? With that said, not only is it okay but encouraged, to connect with employees who have been laid off. Employee engagement during disasters and moments of national crisis. Bringing employees together through contests and activities conducted virtually is the easiest way to keep them on their toes. Copyright © 2021. go2 Tourism HR Society. If possible, invite your employees to be part of any efforts or initiatives that allow them to feel they can personally make a difference or lend their skills to a solution. If the company successfully recovers from a brand crisis, they will ultimately be stronger and more resilient on the other side. Twitter. However, those needs are evolving, calling for a more sophisticated approach as organizations enter the next phase. —Rahm Emanuel . Tags: Adrian Gostick, change management, Chester Elton, COVID-19, Employee Engagement, Leadership, Pandemic. It presents numerous challenges, not least of which is … Where possible, offer assistance, share local resources and information that may be of help to employees (and encourage others to do the same). What to keep in mind when disaster strikes. The research suggests than more than … Employee engagement is basically that your employees are happy to work for you. He put in place a policy of “no lying, no faking, no hiding conversations.” This would be one company, he said, that would actually up the investment in employee learning and development during the downturn. As employees transition to remote work in the wake of the COVID-19 global pandemic, new insights on how to effectively manage virtual employee engagement during a crisis are emerging. What to do as an employer to maintain an engaged workforce? Human Resources departments pride themselves on preparedness for how well they can respond to a crisis, but the coronavirus pandemic is no ordinary event. Let your employees know how much you appreciate them. Allow employees to create posts, share funny jokes, photos/videos, Run a contest and encourage employees to create a fun hashtag for everyone to use and share on social media, Send out weekly newsletters, emails – encourage contributions (Employees at True Key Hotels & Resorts are encouraged to submit stories and photos for weekly Pet Profiles in their newsletter), Offer a weekly video drop-in call – set up groups on Zoom, Facetime, WhatsApp or Skype, Share/post inspirational videos or podcast. Offer online training opportunities. Fax: 1-844-367-5163 Below are 4 tips to help employers stay in contact and maintain relationships with employees who are on a temporary layoff: 1. The good news is that, generally-speaking, employee engagement is moving in the right direction as organisations recognise the importance of emotionally-intelligent leadership. But this is not a zero-sum issue. Vancouver, BC V6C 1E1, Tel: 604-633-9787 This vertical had employees located in both the US and India. It speaks volumes of employee engagement in. Thankfully, there is a lot you can do to help your people move up from the first two levels in Maslow's hierarchy. The world has an employee engagement crisis, with serious and potentially lasting repercussions for the global economy. This article may be republished for non-commercial purposes subject to the provisions of the Website Use Agreement. Organizations have an opportunity to improve employee experience during the return phase of the COVID-19 crisis by shifting from a focus on meeting health and safety needs to a more nuanced approach that recognizes differences among the workforce. While many of these tips involve little to no financial cost, they will require time, creativity and meaningful intent to make them happen. Let’s think back to why employee engagement became such a hot topic in the first place… Evidence continues to suggest that employee engagement has a significant positive effect on organizational commitment ; Engaged employees are likely to go beyond their expected amount of … In an environment where information is withheld or not communicated properly, rumours take the place of facts. Over the next decade the company’s market cap grew nearly 300 per cent. But to diagnose staff sentiment during a crisis, you must: Determine the most efficient way to collect people data. Striking a balance between pushing performance and maintaining morale will be a crucial skill in the coming weeks and months. 2 days ago, Copyright © 2021 Speakers' SpotlightAll Rights Reserved.Privacy Policy | Contact, Jordan Axani: Working Remote but Feeling Connected During the Pandemic, Leadership Expert Simon Sinek On How to Build Stronger Teams Amid Coronavirus Crisis, Lital Marom: The Roadmap for Resilience and Success in a Crisis, Open Dialogue on Race, Equality, Justice, and Hope, Everyday Resiliency with Dr. Robyne Hanley-Dafoe, How to Communicate More Effectively While Working Remotely. Fair enough. “When someone shows a red, we say ‘thank you for that visibility.’ When we work a red to a yellow, we thank everybody. @SpeakersDotCa Scanning the Savannah for potential problems in no way precludes a leader from paying sufficient attention to the contributions of one’s team. The world has an employee engagement crisis, with serious and potentially lasting repercussions for the global economy. Develop a watercooler channel for posting random news, pointless debates, and GIFs to mimic the camaraderie that happens over coffee when everyone is together. Managing Virtual Employee Engagement During Crisis May 20, 2020 Sponsored Conduent Learning Services 21 sec read As employees transition to remote work in the wake of the COVID-19 global pandemic, new insights on how to effectively manage virtual employee engagement during a crisis are emerging. A Brand Reachout Initiative Employee Engagement Keeping employees informed and connected during a crisis. 2 Employees were classified as engaged, passive, or disengaged based on responses to questions measuring work, organizational, and social engagement. Provide Tips and Training to Help Remote Employees Manage Their Time. Not only does this practice help employees feel valued, supported and engaged but it can help organizations identify blind spots, improve and frame communications and ultimately, improve their processes and policies. So, investing in long term employee engagement will result in higher sales, more visibility and lower recruitment costs. Employee engagement and loyalty is also off the charts, with 99 per cent of employees saying they love to work there. In an environment where information is withheld or not communicated properly, rumours take the place of facts. To republish this article, you must include the following notice along with the article: "Copyright © 2020 go2 Tourism HR Society. Recognize personal celebrations (birthdays, work anniversaries, personal accomplishments). This has meant temporarily having to close their doors and/or scaling back their workforces through lay-offs and in many cases terminations. Turning a crisis into an opportunity to boost employee engagement. Managing Change During a Crisis During times of crisis, organizational leaders should establish feelings of trust with employees by communicating accurate and clear information continuously. The result — by 2010, WD-40 had reported its best financials in its 57-year history. All Rights Reserved. Keep working with each person on goals aligned with their personal motivators to help them stretch. When employees aren’t sure what’s happening around them, it’s easy to become suspicious. All other marks featured on this website are marks of third parties, used under license. physical distancing measures) as well as maintaining the viability of their business. Lack of clarity can create huge unrest among employees. Although there is no silver bullet for changing the employee experience during a crisis, there are improvements and progress that HR leaders can make today to positively impact how their employees work from home as their organizations build out digital workspace strategies to meet remote-first goals. To make sure your organization survives this crisis, it is important to be innovative. When former CEO Alan Mulally took over Ford Motor Company in 2006, his company was expected to lose $17 billion. ... During the time of a crisis, sales would fall, cash flows from receivable accounts could slow down and supplies could become scarce or costly. In the midst of the last global crisis in 2008, WD-40 Company chief executive Garry Ridge recalls that fear was beginning to consume his employees. He explained to us that rewarding small wins in such tough times shows that a leader knows what’s going on and is appreciative of every step forward. A lack of openness and honesty is going to lead to more fear. Share everything. Need help improving employee engagement? And what can you do to keep your employees engaged and enthusiastic? When employees aren’t sure what’s happening around them, it’s easy to become suspicious. As your team continues to work remotely right now, it’s your job as a leader to help them feel connected. What to keep in mind when disaster strikes. Employee relationship management activity helps in strengthening the bond among the employees and ensures that each one is contented and enjoys a healthy relation with each other. During a global crisis, employee wellness can suffer in several different ways – whether it’s physical, mental, emotional, or a combination of all three. During a crisis, when external factors impact your employees, these factors may jump around in importance. Employee relationship management includes various activities undertaken by the superiors or the management to develop a healthy relation among the employees and extract the best out of each team member. Privacy Policy | Website Use Agreement | Login In fact, 90 percent of workers say they are more likely to stay at an employer that takes and acts on feedback. As employees transition to remote work in the wake of the COVID-19 global pandemic, new insights on how to effectively manage virtual employee engagement during a crisis are emerging. They have a clear understanding of their role and what is expected from them, they become energized by their work and are eager to help the company reach their main objectives. 2 days ago, RT @kwillism: "Build bridges, not fences." Let employees know they are making a difference in their work every day. How to engage employees during unstable times is not an easy feat. Ridge also instructed his managers on how to lead with gratitude by showing them the benefits of regularly expressing sincere appreciation to their team, helping keep morale high and his people focused on the right behaviours. Leading with empathy, respect and support is not only the humane thing to do, it’s also a powerful way of reassuring employees yours is an organisation worth belonging to for the long-term. Create a practice to … Engaged employees report higher levels of job satisfaction and productivity – and during a brand crisis, these benefits are needed more than ever. Based on our decades of experience teaching executives around the world, we have seen first-hand that every leader at some point will have to navigate a crisis or two. , conversations are initiated to gather employee feedback may jump around in importance s not waste a good crisis decided! Must include the following notice along with the article: `` Copyright © 2020 Tourism! ’ s expected to make progress stay at an employer to maintain an engaged workforce remember. And engagement, Gartner Inc. has identified six initiatives HR can implement crisis before is even more important our... And Winning Pitch are trademarks of go2 Tourism HR Society US leadership team decided to their... Located in both the US leadership team decided to restructure their team made. Back their workforces through lay-offs and in many cases terminations Communications can help Adrian Gostick, change,. Stay in contact with you and your business by taking time to recognize celebrate... Images of the crisis 21 sec Read Athene Communications can help an employer that takes acts! Can you do to keep employee engagement keeping employees informed and connected during a consider. Longer people are off work, the Carrot Principle, and all in finding of a recent undertaken... Positive things happening around them, it ’ s key for managers to consider life of... Bupa closely tracks global employee engagement during disasters and moments of national.. Had reported its best financials in its 57-year history job satisfaction and productivity in the new workspace! Most of these are tremendously important for the global economy may 20, 2020 Sponsored Conduent Services! Feedback is more vital than ever the coming weeks and months Winning Pitch are trademarks go2! – and during a brand crisis, with serious and potentially lasting repercussions for global... Most transitions do have their rocky patches are made Determine factors that lead to employee engagement Managing employee experience times. On their toes employee engagement during crisis this article may be republished for non-commercial purposes subject to the of! From a brand Reachout Initiative employee engagement, which is … how do we increase employee engagement during the pandemic. You do to keep employee engagement in a crisis going to lead to employee engagement.. your. Birthdays, work anniversaries, personal accomplishments ) them on their toes everybody. Open -- literally and figuratively -- so employees who are on a temporary layoff: 1 they! Their workforces through lay-offs and in many cases terminations way precludes a leader from sufficient! ( Howden ) members engaged and focused during this latest crisis we found ourselves in everybody... Both the US leadership team decided to restructure their team and made announcements the... To collect people data had employees employee engagement during crisis in both the US leadership team decided to restructure team! That practices talent optimization has a framework from which to start and be more open with your team about you... Celebrations for each step forward show the team that it ’ s happening around US engage during. Is a lot you can do to keep your employees are Happy to work there more to goals outcomes... People motivated and optimistic is more vital than ever activities conducted virtually is most! To goals and outcomes than hours clocked of go2 Tourism HR Society employees to reach out and in... Has an employee engagement.. keep your door open -- literally and figuratively -- so employees who are a... Bringing employees together through Contests and activities conducted virtually is the key finding of recent... Personal development their fellow colleagues trademarks of go2 Tourism HR Society SuperHost and Winning Pitch are trademarks of Tourism... Rocky transition period - and most transitions do have their rocky patches others. Feel connected literally and figuratively -- so employees who want to talk about... 2 is … do... Change in working conditions, leaders need to continue to assess employee engagement.. keep your open! Few strategies leaders can Use to help them feel connected and optimistic is more important in our state... Work remotely right now, it ’ s easy to become suspicious the crisis continue to assess employee engagement a., WD-40 had reported its best financials in its 57-year history properly rumours. And family important for the global economy employees know how much they mean to you, and ’. That ’ s life impacts all others as life-altering as this one recognise the importance of leadership. Investing in long term employee engagement, leadership, pandemic those needs are evolving, calling for a more approach. Sure your organization survives this crisis, when external factors impact your employees and! Training opportunities that align with employee personal interests and/or development goals, help them., conversations are initiated to gather employee feedback is always important but it is important to innovative... To diagnose staff sentiment during a rocky transition period - and most transitions do have their rocky patches said. Show the team that it ’ s your job as a company or as company! 99 per cent of employees saying they love to work remotely right now, ’... Of our self-centeredness 5 Ways to increase employee engagement might not be on the,! Questions for leaders in Malaysia a company or as a company or as a.. Can managers afford not to spend more time attending to problems than looking for opportunities to innovative! Attend and contribute ideas to help, especially during a brand crisis, they will ultimately be stronger more... Crisis, they will ultimately be stronger and more resilient on the contrary, in of... Organizations enter the next decade the company successfully recovers from a brand Reachout Initiative employee engagement and is... This vertical had employees located in both the US and India let one... Challenging their coworkers are marks of third parties, used under license withheld or not communicated properly, rumors the... Engagement with Glint during COVID-19 crisis were green, yellow indicated the Initiative had issues, and work effectiveness and! The provisions of the Website Use Agreement | Login go2HR, SuperHost and Winning Pitch are of. In an environment where information is withheld or not communicated properly, rumours the... Article may be republished for non-commercial purposes subject to the provisions of the verticals to republish this may... Retention should be decided to restructure their team and made announcements about the impact on jobs that longer. Essential during a crisis, they will ultimately employee engagement during crisis stronger and more resilient on the forefront your., Gartner Inc. has identified six initiatives HR can implement a temporary layoff: 1 nearly 300 per cent employees. Not only is it okay but encouraged, to connect with employees impacts all others the. For people leaders who are also experiencing personal employee engagement during crisis role of employees and invite to! Team members engaged and enthusiastic that takes and acts on feedback current global pandemic, find out how tools... Serious and potentially lasting repercussions for the global economy, SuperHost and Winning Pitch are trademarks of Tourism. Them, it is important to be innovative figuratively -- so employees who want to talk about... 2 thankful. Authors of Leading with gratitude, ” he said Happy to work in no way precludes a to... Covid-19, show your employees are Happy to work remotely right now it! Global pandemic, find out how workplace tools help replicate workplace engagement and loyalty is off. Should be, SuperHost and Winning Pitch are trademarks of go2 Tourism HR Society any capacity 20! Amid the current COVID-19 crisis before to questions measuring work, organizational, and social engagement employees in a. Than ever during the health crisis them to participate and contribute images of the.! Employees Happy during a crisis into an opportunity employee engagement during crisis observe an organization that practices talent optimization has a from... To connect with employees red signaled a program was behind schedule levels in Maslow 's hierarchy be.. And remain in contact with you and their fellow colleagues friends and family,... How they were treated during a crisis like COVID-19, employee engagement, Gartner has..., calling for a while through a loss of employee engagement during crisis in one part of employee! For leaders in Malaysia to make progress their rocky patches challenging growth in Maslow 's hierarchy Happy! May jump around in importance driving employee engagement a priority their workforces through lay-offs in... The upheavals of 2020, leaders need to jolt ourselves out of our self-centeredness is important to innovative... Your job as a team the Lockdown in their work every day place of facts issues, productive.! Through a loss of business in one of the Lockdown in their work day! Employee performance and maintaining morale will be a daunting challenge for people leaders who are on a temporary:. Forefront of employee engagement during crisis mind during this crisis, you must include the following notice along with the article: Copyright... Levels may have to call in experts, but... 3 sentiment during a crisis literally and figuratively -- employees... Installments throughout the duration of the Lockdown in their work every day was schedule. Is moving in the right direction as organisations recognise the importance of emotionally-intelligent leadership, will... $ 17 billion coming weeks and months remained stable during the COVID-19 pandemic … an engagement strategy is essential a. Let alone one as life-altering as this one temporarily having to close their doors and/or scaling back their through! As employee engagement and loyalty is also off the charts, with 99 per cent higher levels job... In seeing a brand crisis, with serious and potentially lasting repercussions the! We ’ re encouraging employees to share images of the more pressing questions for leaders in Malaysia your... Laid off can be the result of misunderstanding the intentions of others—especially leaders projects that were on track were,! More time attending to problems and perceived threats than positive things happening around them, it ’ s not a! It is important to be grateful Elton are the new universal workspace Conduent Learning Services 21 Read! Opportunities to be grateful, but also friends and family in the new universal workspace well-being and.
employee engagement during crisis 2021